1d ago
Customer Education Consultant
Michigan
$84k-$103k / year
full-timesenior Remotesoftware
๐ Tech Stack
๐ผ About This Role
You'll design and deliver engaging training experiences tailored to diverse client needs, empowering customers to unlock the full potential of products. You'll collaborate with stakeholders and continuously enhance training materials, driving customer success through customized training plans and virtual instructor-led sessions.
๐ฏ What You'll Do
- Lead development of customized training plans for accounts
- Facilitate virtual instructor-led and onsite training sessions
- Conduct discovery sessions to understand customer goals
- Design and execute Train-the-Trainer programs
๐ Requirements
- 5 years experience in instructional design in SaaS
- Proven facilitation skills in virtual and classroom settings
- Strong understanding of adult learning principles
- Proficiency with eLearning authoring tools (e.g., Articulate 360)
๐ Benefits & Perks
- ๐ฐ Competitive salary ($84k-$103k)
- ๐ฅ Comprehensive health (medical, dental, vision)
- ๐๏ธ Paid time off and sick leave
- ๐ 401k contribution plan
- ๐ Professional growth opportunities
๐จ Hiring Process
Estimated timeline: 2-4 weeks ยท AI estimate
- 1Recruiter screenยท 30 min
- 2Hiring manager interviewยท 45 min
- 3Presentation or demoยท 60 min
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