💼 About This Role

You'll drive post-sales success for enterprise accounts deploying Vapi's voice agent platform. You'll ensure customer retention and expansion by managing complex deployments and orchestrating cross-functional execution. This role offers a chance to shape the post-sales model at a high-growth AI startup.

🎯 What You'll Do

• Own a portfolio of enterprise accounts and build trusted stakeholder relationships.
• Establish structured sync cadences and proactive health monitoring.
• Drive renewal conversations and identify expansion opportunities.
• Deliver quarterly business reviews with executive-ready reporting.

📋 Requirements

• 5+ years in customer success, technical account management, or solutions consulting at B2B SaaS/API-first company.
• Experience managing enterprise accounts with $100K+ ACV and complex deployments.
• Ability to engage VP and C-level executives as stakeholders.
• Technically fluent in APIs, integrations, and deployment workflows.

✨ Nice to Have

• Experience in voice, conversational AI, telephony, or contact center technology.
• Experience with AI/ML products.
• CRM hygiene and strong documentation habits.

🎁 Benefits & Perks

• 🏖️ Flexible time off
• 🏥 Comprehensive health coverage (medical, dental, vision)
• 💰 Competitive salary and excellent equity ownership
• 📚 $10k annual L&D budget
• 🍽️ Catered meals, transportation, and gym

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min