💼 About This Role

You'll manage a portfolio of strategic enterprise accounts, ensuring they maximize value from cloud-based solutions and digital transformation initiatives. You'll serve as a trusted advisor, driving adoption, retention, and revenue growth while collaborating with cross-functional teams.

🎯 What You'll Do

• Manage a portfolio of strategic customer accounts, ensuring retention and growth.
• Build trusted relationships with senior stakeholders and decision-makers.
• Lead onboarding and define success criteria for customer adoption.
• Identify upsell and cross-sell opportunities to drive revenue expansion.

📋 Requirements

• 5+ years in customer success or account management.
• Experience managing enterprise accounts.
• Understanding of cloud technologies and digital transformation.
• Knowledge of customer success methodologies and lifecycle management.

✨ Nice to Have

• Advanced degree or MBA.
• CCSM or cloud platform certifications.

🎁 Benefits & Perks

• 💰 Competitive compensation with OTE $132,500–$312,000.
• 🏥 Comprehensive medical, dental, vision, and wellness benefits.
• 🏡 Remote work flexibility and work-life balance support.
• 📚 Professional development programs and certifications.
• 🌈 Inclusive and collaborative culture.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min