🛠 Tech Stack

💼 About This Role

You'll lead patient support center operations and manage a dedicated team of case managers. Your expertise will ensure compliance with internal policies and enhance service quality for patients and healthcare professionals. This fully remote role involves collaborating with stakeholders to drive effective program management.

🎯 What You'll Do

• Lead and motivate a team of case managers.
• Oversee workload management for patient coverage.
• Identify improvements to enhance patient/provider experience.
• Establish partnerships with Central Operations for CRM optimization.
• Monitor team performance against KPIs and SLAs.

📋 Requirements

• Bachelor's Degree required.
• 5+ years experience in pharmaceutical or patient support sector.
• 2+ years leadership experience in a management role.
• Experience with direct provider and patient interaction.

✨ Nice to Have

• Advanced degree preferred.
• Proficiency in CRM systems.
• Demonstrated success in hiring high performing teams.

🎁 Benefits & Perks

• 💰 Competitive salary $125,600 - $234,000/year.
• 🏥 Comprehensive benefits including medical and financial.
• 📈 401(k) eligibility with company contributions.
• 🌴 Generous paid time off including vacation and parental leave.
• 📚 Professional development opportunities.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min