💼 About This Role

You'll serve as a key connection between users and product teams, resolving customer issues across multiple channels in a fast-growing digital environment. Your feedback will drive continuous product improvement while ensuring timely, empathetic support.

🎯 What You'll Do

• Respond to customer inquiries via support platforms and channels.
• Assist users with product features, troubleshooting, and technical issues.
• Analyze, document, and report product bugs to support improvement.
• Maintain accurate records of issues, interactions, and feedback.

📋 Requirements

• 1–3 years of experience in customer support or client-facing role.
• Strong communication skills in English, both written and verbal.
• Problem-solving and analytical skills with a customer-first mindset.
• Ability to work independently in a remote and fast-paced environment.

✨ Nice to Have

• Experience in SaaS, mobile applications, e-commerce, or digital products.
• Experience with digital support and communication tools.
• Ability to work cross-functionally with product and technical teams.

🎁 Benefits & Perks

• 🏖️ Flexible freelance part-time contract with remote work.
• 🌍 International and collaborative remote-first work environment.
• 💻 Work with innovative digital products used by millions worldwide.
• ⏰ Flexible working hours aligned with global time zones.
• 📈 Competitive hourly compensation based on region and experience.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· 1 week