🛠 Tech Stack

💼 About This Role

You'll be the trusted partner for large hotel customers in Thailand, driving upsell opportunities and retention. You'll manage a focused portfolio, conduct strategic business reviews, and visit properties on-site to optimize operations. This role combines deep hospitality expertise with a consultative approach in a dynamic market.

🎯 What You'll Do

• Manage a focused portfolio of large hotel customers in Thailand.
• Build trust-based relationships with senior hotel stakeholders.
• Drive net dollar retention through upsell and churn reduction strategies.
• Conduct strategic business reviews and on-site property visits.

📋 Requirements

• 7+ years hospitality industry experience in senior operational or commercial roles.
• Advanced understanding of hotel operations and commercial strategy.
• Deep experience in the Thai hospitality market.
• Fluent Thai (native) and strong English communication skills.

✨ Nice to Have

• Experience with SaaS platforms or hospitality technology.
• Familiarity with Salesforce or similar CRM tools.
• Based in Phuket or other key Thai resort markets.

🎁 Benefits & Perks

• 🌍 Remote-first global team.
• 🏖️ Flexible PTO and trust-based culture.
• 💰 Competitive compensation (estimated).

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Strategic Presentation or Case Study· 60 min