Description

In this role, you will drive product adoption and value realization across a complex portfolio of customers, using data and insights to proactively manage customer health and mitigate risk. You'll collaborate cross-functionally to execute success plays and ensure retention and growth.

Requirements

• Proven experience in customer success or account management at a senior level
• Ability to manage a complex portfolio with autonomy
• Strong analytical skills using customer data and telemetry
• Cross-functional collaboration and stakeholder management
• Excellent communication skills

Responsibilities

• Drive product adoption and value realization across a broader, complex customer portfolio
• Proactively manage customer health using usage telemetry and adoption signals
• Prioritize intervention and mitigate risk based on actionable insights
• Partner cross-functionally to execute repeatable success plays
• Ensure consistent, data-driven customer engagement