Description

As a Service Delivery Coordinator, you'll be the key liaison between customers and internal teams, ensuring timely and quality service delivery for mission-critical infrastructure. You'll manage customer relationships, coordinate work orders, and drive continuous improvement in the customer experience.

Requirements

• Bachelor's or Associate degree preferred (or equivalent work experience).
• 3-5 years in customer service, project management, or customer success.
• Experience in high-demand, fast-paced service environments.
• Strong written and verbal communication skills.
• Ability to prioritize and manage competing deadlines.

Responsibilities

• Serve as main point of contact for assigned accounts, handling all post-sale support.
• Lead customer onboarding activities including kick-off meetings and work order setup.
• Process customer contracts and ensure data accuracy in the system.
• Resolve field action items and collaborate with finance on billing issues.
• Audit open work orders for data consistency.