💼 About This Role

You'll lead a team of Operations Associates at Stripe, resolving complex user issues and driving operational performance. You'll shape support strategies and improve user experience for millions of businesses. This role offers the opportunity to scale global support operations at a leading fintech company.

🎯 What You'll Do

• Guide your team in troubleshooting and solving external user issues
• Manage operational performance to deliver KPIs
• Identify process improvements to scale operations
• Coach and mentor individuals to meet career goals

📋 Requirements

• Experience coaching/leading Customer Service teams
• Ability to be a subject matter expert in Product Support operations
• Ability to work cross functionally to deliver best results
• Exemplary planning and time management skills

✨ Nice to Have

• Experience in delivering weekly and monthly business metrics
• Experience in new process launch and continuous improvement

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 💰 Equity
• 🏥 Health insurance
• 📈 401k match

📨 Hiring Process

Estimated timeline: 4-6 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Panel Interview· 60 min