🛠 Tech Stack

💼 About This Role

You'll handle user enquiries for a high-performance crypto perpetuals trading platform, resolving issues related to account management, KYC, promotions, and wallet. You'll manage escalations with internal teams and provide community support across multiple channels.

🎯 What You'll Do

• Handle account registration and KYC-related enquiries
• Resolve promotion and event-related queries
• Manage wallet and asset-related user issues
• Escalate and follow up with internal stakeholders

📋 Requirements

• Fluent in English and Mandarin
• Prior experience in a cryptocurrency exchange
• Experience with Zendesk, Slack, and Sumsub
• Strong analytical and problem-solving skills

✨ Nice to Have

• Keen interest in cryptocurrency and blockchain
• Community management or support experience
• Experience at a high-growth startup or tech company

📨 Hiring Process

CV/Resume Submission, then 1st round interview, then 2nd round interview.