Tech Stack

Description

You will define how enterprises design, extend, and integrate Salesforce solutions, particularly focused on Service Cloud and core ticketing workflows. You'll act as a trusted advisor to prospects and customers, helping them architect scalable Salesforce solutions that support sophisticated service operations and integrations with external systems. As a foundational hire, you will establish technical standards and best practices for Salesforce architecture.

Requirements

• 8–12+ years of experience in technical CRM architecture, system integration, or enterprise solutions engineering with a strong emphasis on Salesforce implementations
• Deep expertise with Salesforce Service Cloud, including case management, console configurations, omni-channel routing, and automation capabilities
• Proven track record integrating Salesforce with external systems (ERP, ticketing, identity, data platforms) via REST/SOAP APIs, middleware, or custom connectors
• Experience designing and implementing scalable data models, sharing/security models, and automation (Flows, Apex, asynchronous patterns) in Salesforce
• Strong ability to engage with diverse stakeholders—from business leaders to technical delivery teams—and translate complex requirements into actionable architecture and implementation plans
• Demonstrated success leading technical pre-sales design engagements and driving architectural consensus in ambiguous enterprise environments

Responsibilities

• Partner with Account Executives and Customer Success to discover, qualify, and design Salesforce-based solutions that address complex service and support use cases
• Lead technical conversations with prospects and customers about Salesforce capabilities, translating business requirements into robust Service Cloud architecture and integration designs
• Architect scalable ticketing and case management solutions leveraging Salesforce Service Cloud, including automation, routing, knowledge models, and agent workflows
• Design and oversee integrations between Salesforce and external systems using APIs, middleware (e.g., MuleSoft), ETL platforms, and event-driven patterns
• Create reference architectures, reusable design patterns, and implementation playbooks that scale across customers for support and service delivery scenarios
• Provide hands-on configuration, development, and troubleshooting in Salesforce when needed—serving as the SME for complex customizations and deployment practices