Tech Stack

Description

Act as a strategic advisor to MongoDB customers, guiding them on best practices and technology strategy while owning account health and revenue realization. You'll lead executive reviews, de-escalate critical issues, and collaborate with Sales, Professional Services, and Product teams to drive customer outcomes and growth.

Requirements

• 7+ years in Customer Success, Technical Account Management, or similar customer-centric role
• 4+ years managing customer health and revenue for a portfolio of large accounts
• Strong technical aptitude and curiosity to learn database and cloud concepts
• Ability to operate autonomously and take full ownership of customer portfolio
• Bilingual English and French

Responsibilities

• Act as strategic advisor on MongoDB best practices and technology strategy
• Proactively identify and mitigate technical risks with custom remediation plans
• Facilitate resolution of high-stakes challenges and identify expansion opportunities
• Build and execute account plans to mitigate risk and drive growth 3+ quarters out
• Lead in-person executive business reviews with C-suite and technical leaders