💼 About This Role

You'll join the Customer Experience team at Sydecar, a platform transforming private markets by automating SPV and fund management. You'll serve as Sydecar's ambassador to fund managers, resolving support cases and providing feedback for product improvements. This hybrid role is based in Seattle with two in-office days per week.

🎯 What You'll Do

• Respond to customer support inquiries to ensure a delightful experience
• Identify product and process improvements to shape the platform's future
• Liaise with Legal, Tax, and Product teams to answer customer questions
• Develop expert product knowledge and support customer-facing projects

📋 Requirements

• 2-3 years of experience in customer support or operations, preferably in FinTech or alternative investments
• Intermediate knowledge of venture investing or fund accounting
• Excellent written and verbal communication skills
• Ability to manage many tasks simultaneously with attention to detail

🎁 Benefits & Perks

• 💰 Competitive Salary
• 🏥 Generous medical, dental, & vision
• 📈 Stock Options
• 🏦 401k with 6% Company Match
• 👶 Parental Leave for All Employees

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Hiring manager interview· 45 min
3. 3Team interview· 60 min