💼 About This Role

You'll guide largest customers through their journey with Harvey, defining the future of work at elite law firms and Fortune 500 companies. You'll act as a trusted advisor, deeply integrating Harvey's AI solutions into their business processes. This role offers a chance to shape a generational company at a true inflection point.

🎯 What You'll Do

• Serve as primary contact for large customers with a consultative approach
• Lead integration of Harvey into daily workflows for seamless adoption
• Proactively monitor account health and address risks early
• Evangelize Harvey to end users and enable daily adoption

📋 Requirements

• Background in management consulting at a top-tier firm or enterprise SaaS customer success
• Experience conducting change management for large technology projects
• Excellent communication and strategic planning skills at all levels

✨ Nice to Have

• Legal industry experience (big law or in-house)
• Comfort with ambiguity and fast-paced environments

🎁 Benefits & Perks

• 🚀 Chance to be at the forefront of AI technology
• 📈 Opportunity to build best-in-class customer success playbooks
• 🤝 Collaborative work environment promoting growth and learning
• 💰 Equity compensation

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical/Behavioral Interview· 60 min
4. 4Offer· 15 min