💼 About This Role

You'll coordinate the systems support team, ensuring availability, stability, and SLA compliance. You'll drive incident and problem management for a financial services company. This role offers the chance to improve ITSM processes and lead a high-impact team.

🎯 What You'll Do

• Coordinate level 2 and 3 support teams
• Manage incidents, problems, and changes
• Monitor SLAs, KPIs, and operational indicators
• Act as point of contact between tech, business, and vendors

📋 Requirements

• Experience in systems support or IT operations
• Knowledge of ITIL/ITSM processes
• Experience managing critical incidents and production environments

🎁 Benefits & Perks

• 💰 Competitive compensation
• 🏖️ Flexible benefits
• 📈 Career development

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 60 min
3. 3Technical Interview· 60 min