🛠 Tech Stack

💼 About This Role

You'll lead enablement programs for Customer Success teams at a fast-growing SaaS company. You'll design onboarding, knowledge management, and QA strategies that directly impact small business customers. This role offers high autonomy to build programs from the ground up.

🎯 What You'll Do

• Design and deliver onboarding and continuous learning programs
• Coach enablement team in curriculum development
• Oversee creation and maintenance of knowledge assets
• Lead QA strategy for support interactions

📋 Requirements

• Proven experience in enablement, L&D, or QA in SaaS
• Leadership building enablement strategies for diverse functions
• Experience with LMS platforms and content tools
• Data-driven mindset and program management skills

✨ Nice to Have

• Experience with QA frameworks
• Strong business acumen
• Coaching and mentoring experience

🎁 Benefits & Perks

• 🏖️ Unlimited PTO
• 🏥 Health benefits
• 💰 Equity options
• 📚 Learning budget
• 🏢 Hybrid work model