🛠 Tech Stack

💼 About This Role

You'll act as the primary point of contact for clients in a fast-paced SaaS environment, managing daily communication and ensuring seamless client experiences. You'll collaborate with internal teams to drive customer satisfaction and prevent churn, while handling multiple accounts in a remote-first setup.

🎯 What You'll Do

• Manage daily client communication via Slack, email, and CRM.
• Coordinate cross-functional collaboration for project delivery.
• Oversee project scope, timelines, and priorities.
• Support client onboarding and ad catalog configuration.

📋 Requirements

• 3–5 years in customer success or account management.
• Experience with eCommerce clients or marketing/advertising agency.
• Strong written and verbal English communication skills.
• Ability to work US business hours (EST/PST).

✨ Nice to Have

• Bachelor's degree in a relevant field.
• Interest in technology, SaaS, and digital commerce ecosystems.

🎁 Benefits & Perks

• 🏠 Fully remote work
• 💰 Competitive USD salary
• 🌍 International clients exposure
• 📈 Fast-growing SaaS environment
• 🚀 Startup culture

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 45 min