💼 About This Role

You'll build and head the customer success program for a rapidly growing climate tech platform. You'll own the end-to-end experience for enterprise real estate customers, ensuring they derive maximum value from the platform. This role drives customer satisfaction, retention, and growth by overseeing the customer journey and integrating with quantitative reporting processes like GRESB.

🎯 What You'll Do

• Serve as primary point of contact for enterprise customers
• Lead customer success and data quality assurance teams
• Manage customer onboarding and training on platform
• Own customer metrics like onboarding time and NPS

📋 Requirements

• 5+ years in customer success or account management
• 2+ years working with customers on climate/sustainability reporting
• Real estate or buildings experience
• Leadership experience managing a customer success team

✨ Nice to Have

• Additional spoken languages
• Regulatory knowledge in real estate or sustainability

🎁 Benefits & Perks

• 📈 Own customer metrics and drive impact
• 🏢 Hybrid work in San Francisco
• 🌍 Climate tech mission-driven environment
• 📊 Professional growth with scaling company