💼 About This Role

You'll guide new customers through a seamless onboarding journey for a complex SaaS platform, acting as a trusted partner. Your work ensures customers successfully adopt and derive value from the platform, directly influencing retention and satisfaction.

🎯 What You'll Do

• Lead end-to-end customer onboarding and implementation processes
• Conduct platform walkthroughs and guide setup and configuration
• Manage customer data migration and ensure accuracy
• Collaborate with Sales, Customer Success, Support, and Engineering teams

📋 Requirements

• 1-2 years of experience in customer onboarding or customer-facing roles
• Strong project management and organizational skills
• Ability to manage multiple customers simultaneously
• Experience working with senior decision-makers

✨ Nice to Have

• Bachelor's degree preferred
• Experience with SaaS platforms
• Analytical mindset with process improvement orientation

🎁 Benefits & Perks

• 🏖️ Fully remote work flexibility
• 🏥 Comprehensive health coverage including medical, dental, vision
• 💰 Retirement savings with employer contributions
• 🧠 Mental health support and confidential counseling
• 📚 Learning and development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 45 min