🛠 Tech Stack

💼 About This Role

You'll provide tier 1 and tier 2 technical support to end users of EliseAI's platform during critical housing and healthcare moments. You'll troubleshoot complex issues and collaborate with internal teams to ensure seamless experiences. This role offers the chance to shape support processes at a fast-growing AI startup.

🎯 What You'll Do

• Provide tier 1 and tier 2 technical support via Zendesk
• Investigate, troubleshoot, and fix complex technical issues
• Maintain and update internal knowledge base articles
• Run quality assurance checks on Support AI Chatbot

📋 Requirements

• 1-2 years in a Customer Support Analyst or Product Solutions role
• College degree
• Experience with support software like Zendesk
• Data analysis skills with SQL, Hex, Datadog, or Tableau

✨ Nice to Have

• Computer Science degree or bootcamp certificate
• Experience with low-code tools such as Retool
• Familiarity with DataDog or similar event-logging software

🎁 Benefits & Perks

• 📈 Equity in the company
• 🏥 Medical, Dental and Vision premiums covered at 100%
• 🍼 Fully paid parental leave
• 🍽️ All meals covered in office
• 🏖️ Unlimited vacation and paid holidays

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min