💼 About This Role

You'll provide advanced technical support to enterprise customers, resolving issues across complex SaaS environments for a global property management technology leader. Your work ensures root-cause fixes and improves team efficiency through process enhancements.

🎯 What You'll Do

• Provide advanced technical support via phone, online, and email
• Offer root cause correction to eliminate recurrence of issues
• Verify issues before involving development teams
• Attend product sprint reviews and trainings

📋 Requirements

• 3+ years of experience in technical support for enterprise B2B
• Previous experience in a SaaS environment
• Exceptional technical and analytical skills across complex environments
• Strong written and verbal communication skills

✨ Nice to Have

• Bachelor's degree in Computer Science or similar
• Experience in property management software
• A second European language (German, Spanish, French, Dutch)

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min