🛠 Tech Stack

💼 About This Role

You'll provide Level 1 & 2 help desk support to end users including senior management and attorneys for the Executive Office for the United States Attorneys (EOUSA). You'll handle backup/restoration, file server support, and user account administration. This role combines technical troubleshooting with desk-side training and conference room support.

🎯 What You'll Do

• Provide Level 1 & 2 help desk support to end users.
• Perform backup/restoration and file server administration.
• Manage user accounts and mailboxes.
• Set up and support conference rooms with A/V equipment.

📋 Requirements

• One year or more of help desk experience.
• Experience with hardware and software installation.
• Proficiency in user account and mailbox administration.
• Ability to create procedural documentation and track tickets using ITIL.

✨ Nice to Have

• Adobe Connect or online meeting center setup experience.
• ITIL Foundations certification.
• Active DOD clearance of Level 6 Public Trust or above.

🎁 Benefits & Perks

• 🏥 Health, Dental, and Vision insurance.
• 📈 401k retirement plan.
• 💵 Flexible Spending Account (Health, Dependent Care, Commuter).
• 🏖️ Paid Time Off and observance of State/Federal Holidays.
• 🛡️ Life Insurance.