💼 About This Role

You'll drive customer outcomes, retention, and growth by helping customers adopt the Harness platform. Your core impact is ensuring customers realize measurable business value through onboarding, adoption, and renewal. This role offers competitive salary and the opportunity to work with a high-growth company backed by top investors.

🎯 What You'll Do

• Drive adoption and success plans aligned to customer goals.
• Deliver QBRs and EBRs connecting usage to outcomes.
• Maintain renewal readiness and manage risk across portfolio.
• Coordinate cross-functional resources to unblock customers.

📋 Requirements

• 5+ years in Customer Success, Technical Account Management, or SaaS post sales.
• Track record of driving adoption, retention, and renewal outcomes in complex accounts.
• Strong executive-ready communication and structured customer execution.
• Comfortable working across internal teams to drive results.

✨ Nice to Have

• Familiarity with DevOps and software delivery concepts (CI/CD, governance, reliability).
• Excellent presentation and facilitation skills.
• Ability to translate complex terminology into clear actions.

🎁 Benefits & Perks

• 🩺 Comprehensive healthcare benefits
• 🏖️ Flexible Time Off and Parental Leave
• 📈 Equity
• 💻 Monthly internet reimbursement
• 🚆 Commuter benefits

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min
4. 4Executive Interview· 45 min