Description

You will manage and grow existing customer relationships, owning expansion and renewal activities while partnering with cross-functional teams to drive account growth and customer satisfaction.

Requirements

• 3+ years in Account Management or SaaS sales with quota-carrying role
• Experience managing strategic customers and navigating large organizations
• Strong presentation skills and ability to present to executive teams
• Proficiency in MS Office and Salesforce CRM
• Knowledge of digital trends and mobile/web/email marketing

Responsibilities

• Own and manage customer relationships, including expansion and renewals
• Develop commercial relationships to increase Braze utilization and value
• Nurture and close account expansion deals (upsell, cross-sell, new business)
• Coordinate resources to drive feature adoption and customer success
• Proactively analyze product usage and identify growth opportunities