💼 About This Role

You'll support Spanish and Portuguese-speaking merchants via phone, email, chat, and social media. You'll troubleshoot POS solutions and help optimize customer processes. This role is office-first in Barcelona with global fintech impact.

🎯 What You'll Do

• Support Spanish and Portuguese customers via phone, email, chat and social media
• Answer inquiries about POS solutions and troubleshoot issues
• Optimize customer-related processes to improve merchant satisfaction

📋 Requirements

• Multi-tasking skills
• Excellent verbal and written communication in Spanish and Portuguese
• Problem-solving attitude
• Experience with CRM systems

✨ Nice to Have

• Demonstrated ability to work in a team and independently

🎁 Benefits & Perks

• 🍽️ Restaurant tickets
• 📚 Annual L&D budget of €2000
• 🔄 30 days sabbatical after 3 years
• 🔗 Referral Bonus

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Interview· 1 hour
3. 3Offer· 1 day

🚩 Heads Up

• Office-first setup may limit flexibility
• No stated years of experience requirement could lead to mismatched expectations