🛠 Tech Stack

💼 About This Role

You'll provide hands-on technical support to customers integrating APIs on a usage-based billing platform, acting as a key bridge between customers and engineering. This role offers exposure to API-driven systems and observability tools in a high-growth SaaS environment.

🎯 What You'll Do

• Provide hands-on technical support for API integration and troubleshooting.
• Investigate and resolve customer issues using observability and diagnostic tools.
• Manage escalations through ticketing systems and communicate with engineering.
• Develop internal tools and scripts to improve support workflows.
• Contribute to knowledge base and technical documentation.

📋 Requirements

• At least 2 years of experience in technical support or B2B SaaS support.
• Strong ability to debug and triage issues in complex software environments.
• Solid understanding of APIs and ability to explain technical concepts.
• Experience writing scripts using APIs and functional knowledge of SQL.

✨ Nice to Have

• Programming experience in Python, TypeScript, or Ruby.
• Experience in enterprise SaaS or startup environments.
• Prior experience creating technical documentation.

🎁 Benefits & Perks

• 💻 Remote work in a fast-growing global SaaS environment.
• 📈 Career growth opportunities within a high-scale technical organization.
• 🛠️ Exposure to cutting-edge billing, API, and cloud infrastructure technologies.
• 🤝 Collaboration with experienced engineering and product teams.
• 🌍 Inclusive and impact-driven company culture.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter call· 30 min
2. 2Technical interview· 60 min
3. 3Hiring manager interview· 45 min