Tech Stack

Description

You will work cross-functionally to support Stripe's largest and most complex users, offering customized strategic consultations and proactively identifying opportunities to help businesses deliver more value, optimize technical operations, and accelerate global growth.

Requirements

• Minimum 3 years experience in enterprise-level client-facing work
• Fluency in French and English
• Strong product sense and ability to solve difficult user-related problems
• Familiarity with APIs and ability to explain API concepts to technical customers
• Familiarity with SQL and ability to build basic queries

Responsibilities

• Provide a Gold Standard Experience to assigned accounts' key stakeholders
• Work with the wider Operations team to enable Gold Standard Experience across teams
• Foster long-term user relationships that grow loyalty to Stripe and its products
• Work cross-functionally to provide and implement operational solutions on fraud, disputes, declines, product adoption, and global expansion
• Lead user-facing meetings both in person and through video chat