4h ago

Manager II, Professional Services

Chicago, Illinois

$135k-$150k / year

full-timemidgovernment

🛠 Tech Stack

💼 About This Role

You'll lead a team of Implementation Analysts/Consultants deploying OpenGov's cloud platform for local governments. Your core impact is ensuring on-time, high-quality implementations while mentoring technical problem-solving. This role stands out for its blend of people leadership and hands-on technical configuration.

🎯 What You'll Do

  • Lead, coach, and mentor a team of Implementation Analysts/Consultants
  • Oversee data requirements gathering, platform configuration, and training
  • Support troubleshooting of data formatting, system logic, and workflows
  • Track team utilization, delivery metrics, and project portfolio health

📋 Requirements

  • 3 years of project delivery experience in a SaaS setting
  • Prior experience in a people management role
  • Experience working with customers at all organizational levels
  • Strong Excel skills including v-lookup, pivot tables, and data formatting

✨ Nice to Have

  • Experience delivering training or support in government/regulated environments
  • Experience with government budgeting, procurement, or asset management
  • Bachelor's degree

🎁 Benefits & Perks

  • 🌍 Mission-driven work serving local governments
  • 💰 Variable compensation based on company and individual performance
  • ✈️ Travel opportunities (approx. 25%)
  • 📈 Professional development and growth within a scaling team
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