4h ago
Manager II, Professional Services
Chicago, Illinois
$135k-$150k / year
full-timemidgovernment
🛠 Tech Stack
💼 About This Role
You'll lead a team of Implementation Analysts/Consultants deploying OpenGov's cloud platform for local governments. Your core impact is ensuring on-time, high-quality implementations while mentoring technical problem-solving. This role stands out for its blend of people leadership and hands-on technical configuration.
🎯 What You'll Do
- Lead, coach, and mentor a team of Implementation Analysts/Consultants
- Oversee data requirements gathering, platform configuration, and training
- Support troubleshooting of data formatting, system logic, and workflows
- Track team utilization, delivery metrics, and project portfolio health
📋 Requirements
- 3 years of project delivery experience in a SaaS setting
- Prior experience in a people management role
- Experience working with customers at all organizational levels
- Strong Excel skills including v-lookup, pivot tables, and data formatting
✨ Nice to Have
- Experience delivering training or support in government/regulated environments
- Experience with government budgeting, procurement, or asset management
- Bachelor's degree
🎁 Benefits & Perks
- 🌍 Mission-driven work serving local governments
- 💰 Variable compensation based on company and individual performance
- ✈️ Travel opportunities (approx. 25%)
- 📈 Professional development and growth within a scaling team
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