23h ago
Customer Operations Specialist
Austin (HQ)
✨ $50k-$65k / yearest.
full-timemid
💼 About This Role
You'll manage end-to-end order execution for assigned customers, ensuring accuracy and timely delivery. You'll build strong relationships with buyers and 3PL partners, and proactively resolve fulfillment issues. This role is critical for delivering the right product with the right experience.
🎯 What You'll Do
- Process sales orders ensuring accuracy in pricing, quantities, and lead times
- Communicate with buyers and 3PL partners on order status and issues
- Resolve order, inventory, and fulfillment issues cross-functionally
- Monitor open orders and inventory levels daily
📋 Requirements
- Organizational skills with attention to detail
- Communication skills, clear and proactive
- Problem-solving mindset with curiosity
- Ability to juggle multiple priorities
✨ Nice to Have
- Proficiency in Excel and G Suite
- Experience in Production, Logistics, Inventory, or Warehousing
- ERP or IMS and EDI experience
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