🛠 Tech Stack

💼 About This Role

You'll be a frontline champion for customers, ensuring fast, thoughtful support for technical and accounting-related needs. You'll own complex cases, build product expertise, and help shape support foundations as we scale. You'll work closely with Product, Engineering, and Customer Success to turn feedback into better product experiences and continuously improve support.

🎯 What You'll Do

• Own and resolve complex technical and accounting support cases
• Manage daily support tickets across email, chat, and other channels
• Build trusted customer relationships and monitor health and retention
• Report bugs and provide structured feedback to Product and Engineering

📋 Requirements

• 3+ years in accounting, audit, finance, or customer-facing SaaS roles
• Experience with ERP platforms (QuickBooks, Xero, Sage Intacct, NetSuite)
• Strong technical aptitude and ability to quickly learn new software
• Bachelor's degree or equivalent practical experience

✨ Nice to Have

• Experience with ERP platforms (QuickBooks, Xero, Sage Intacct, NetSuite)
• Interest in mentoring and future leadership development

🎁 Benefits & Perks

• 💰 Competitive salary
• 🌍 Remote-first culture
• 🎓 Learning and development opportunities
• 🏖️ Unlimited PTO