💼 About This Role

You'll define the customer experience at a veterinary emergency hospital, ensuring warmth and professionalism in every interaction. You'll own the front-desk experience and communications, saying yes to creative solutions that delight customers. This role offers unparalleled growth through mentorship and clinical programs.

🎯 What You'll Do

• Greet customers with warmth and urgency in person, phone, or online
• Oversee all customer communications and route urgent medical calls
• Deliver personalized experiences and find creative ways to say yes
• Process payments accurately and protect personal and financial information

📋 Requirements

• 2+ years of experience in a customer service role
• Advanced knowledge of computer programs and practice management software
• Strong organizational and detail-oriented skills
• Ability to work nights, weekends, and holidays on a rotating basis

✨ Nice to Have

• Experience in veterinary or healthcare settings
• High emotional intelligence and ability to read a room

🎁 Benefits & Perks

• 🏖️ Flexible work schedules to support work-life balance
• 💰 Competitive compensation with 401K match
• 🏥 Comprehensive health benefits starting day one
• 📚 Unlimited ER CE with $2,500/year travel stipend
• 👶 Paid parental leave up to 12 weeks at 100% salary

🚩 Heads Up

• Role mixes customer service with potential end-of-life financial discussions
• Requires working in noisy environment with strong odors