💼 About This Role

You'll manage a portfolio of enterprise customers for Stripe, ensuring they maximize value from our payment platform. You'll serve as a trusted advisor, delivering insights and business reviews to drive retention and growth. This role partners closely with sales and technical account managers to optimize customer outcomes.

🎯 What You'll Do

• Partner with account executives and TAMs for post-sale engagements
• Manage book of customers to drive account health and renewal
• Deliver payment performance insights and industry trends
• Advocate for customers internally with product and engineering teams

📋 Requirements

• 7+ years enterprise relationship management experience
• Strong business sense and understanding of user strategy
• Track record of leading technical conversations
• Excellent analytical and presentation skills

✨ Nice to Have

• Consulting or pre-sales background
• Experience with technical products
• History of achieving sales targets

🎁 Benefits & Perks

• 🏖️ Flexible PTO
• 💰 Equity
• 🏥 Health insurance
• 🧑‍💻 Remote-friendly culture
• 📚 Learning stipend

📨 Hiring Process

Estimated timeline: 3-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min