💼 About This Role

You'll own the post-deployment customer experience for Mainspring's Linear Generator, a new category of flexible, low-emissions onsite power. You'll coordinate across Engineering, Product, and Field Service to ensure systems perform reliably and customers remain confident. This role offers hands-on leadership at a fast-growing clean energy company backed by top-tier investors.

🎯 What You'll Do

• Serve as primary post-deployment customer point of contact
• Build trust-based relationships and drive retention
• Coordinate across Engineering, Product, Operations, and Sales
• Lead issue escalation and resolution with clear communication

📋 Requirements

• 10+ years in Customer Success or related roles
• Experience managing complex B2B technical relationships
• Proven ability to work cross-functionally with engineering and product
• Bachelor's degree in Engineering, Business, or related field

✨ Nice to Have

• Experience in power generation or industrial equipment
• Strong analytical skills for technical/operational data
• Background in post-deployment operational environments

🎁 Benefits & Perks

• 🏥 Health insurance
• 🏖️ PTO
• 💰 401(k) matching
• 📈 Equity