💼 About This Role

You'll support customers across email, phone, chat, and social media, helping deliver a positive, on-brand experience at every touchpoint. This is a hands-on opportunity to gain experience in a fast-paced eCommerce environment. You'll learn internal systems and provide solutions that enhance the customer experience.

🎯 What You'll Do

• Respond to customer inquiries via email, chat, phone, and social media
• Navigate internal systems to manage and resolve customer needs
• Think critically to provide solutions enhancing customer experience
• Share customer feedback and insights with internal teams

📋 Requirements

• Currently pursuing a degree in Communications, Marketing, Business, or related field
• Strong written and verbal communication skills
• Comfortable multitasking across multiple channels (phone, email, chat, social)
• Detail-oriented with strong organizational and computer skills

✨ Nice to Have

• Interest in customer experience, eCommerce, or direct-to-consumer brands
• Previous internship or work experience in a customer-facing role
• Familiarity with CRM or ticketing systems

🎁 Benefits & Perks

• 🐾 Pet insurance
• 💰 401k match
• 🏖️ PTO
• 🛍️ Employee discounts on Cirkul products
• 🏢 New corporate office space with amenities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 60 min