💼 About This Role

You'll join the Member and Provider Services team at Oscar Health, a tech-driven health insurance company. You'll handle member inquiries and back-office tasks to ensure high-quality service. Oscar is built around a full-stack technology platform that aims to transform healthcare. This remote role requires Arizona residency and offers a Monday-Friday schedule.

🎯 What You'll Do

• Manage assigned caseload maintaining productivity and quality
• Work with members, brokers, and providers via multiple channels
• Monitor and track work-in-progress issues for timely resolution
• Participate in process improvement projects

📋 Requirements

• 1+ year high-volume or customer-focused experience
• 6+ months healthcare experience
• High school diploma or GED

✨ Nice to Have

• Bilingual Spanish and English with professional proficiency
• Experience with data entry and accuracy
• Advanced Google Suite or Microsoft Office capabilities

🎁 Benefits & Perks

• 🏥 Medical, dental, and vision insurance
• 🏖️ 11 paid holidays and paid sick time
• 👶 Paid parental leave
• 💰 401(k) plan participation
• 💪 Life and disability insurance

📨 Hiring Process

Estimated timeline: 1-2 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Offer· N/A