🛠 Tech Stack

💼 About This Role

You'll serve as a technical expert for enterprise identity and provisioning integrations, troubleshooting complex issues for Simpplr's AI-powered intranet platform. You'll directly impact customer success by resolving SCIM provisioning, SSO, and HRIS synchronization challenges. This role offers deep work with systems like Okta, Entra ID, and Workday in a fast-growing SaaS environment.

🎯 What You'll Do

• Troubleshoot and resolve complex technical issues for enterprise customers post-implementation
• Serve as subject matter expert for identity, provisioning, and HRIS integrations
• Investigate SCIM provisioning, SSO/SAML, and user lifecycle issues
• Collaborate with Product, Engineering, and Customer Success teams to resolve escalations

📋 Requirements

• 2-7 years in customer-facing technical support or integration support role
• Strong hands-on experience with IAM platforms like Okta or Microsoft Entra ID
• Experience supporting HRIS platforms such as Workday, BambooHR, or SuccessFactors
• Strong understanding of SCIM provisioning and SAML/SSO authentication

✨ Nice to Have

• Experience with employee experience platforms like Jive, LumApps, or SharePoint
• Prior experience with enterprise identity migrations or HRIS implementation projects

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 45 min
3. 3Hiring Manager Interview· 45 min