💼 About This Role

You'll support customer accounts at Hook, using AI and Machine Learning to drive retention and growth. You'll assist with onboarding, adoption, and renewal conversations. This role builds foundations for commercial responsibility in a fast-growing Series A company.

🎯 What You'll Do

• Support management of customer accounts to drive retention and growth
• Assist in building and executing customer success plans
• Develop platform understanding and support onboarding and adoption
• Prepare for customer meetings and contribute to renewal conversations

📋 Requirements

• Early career experience in customer success or account management in SaaS
• Strong communication skills to build relationships and present ideas
• Curious and eager to learn about customer needs and problem-solving
• Commercially aware with desire to develop in renewals and expansion

✨ Nice to Have

• Interest in data-driven decision making
• Proactive mindset with ownership attitude
• Team-oriented and collaborative

🎁 Benefits & Perks

• 🏖️ 27 days holiday plus option to buy/sell
• 📈 Generous stock options
• 🏥 Private health insurance
• 🧘 Monthly wellness allowance for gym, yoga, etc.
• 📚 Annual learning & development budget

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 60 min