🛠 Tech Stack

💼 About This Role

You'll provide advanced hybrid IT support for a global cybersecurity company, managing endpoints, cloud services, and user access. Your work ensures seamless daily operations across Windows and macOS environments.

🎯 What You'll Do

• Provide advanced IT support for Windows and macOS in a hybrid environment.
• Manage endpoints through Kandji and Intune for configuration and patching.
• Administer Microsoft 365 services including Exchange Online and Teams.
• Handle Freshservice tickets and escalations for timely resolutions.

📋 Requirements

• 3-5 years of IT support experience at Tier II/III level.
• Kandji and Microsoft Intune MDM experience.
• Microsoft 365 administration (Exchange, SharePoint, Teams).
• Freshservice or other ITSM platform experience.

✨ Nice to Have

• Experience with SOC 2, ISO 27001, or PCI DSS compliance.
• CompTIA A+, Network+, or Microsoft 365 Modern Desktop Administrator Associate certification.