4h ago

Engagement Manager

San Francisco, CA

$170k-$190k / year

full-timeseniorai-ml

🛠 Tech Stack

💼 About This Role

You'll manage multiple concurrent technical engagements for enterprise customers, ensuring successful delivery of Professional Services projects. You'll serve as the primary point of contact and coordinate cross-functional teams to deliver exceptional outcomes. This role offers direct impact on customer success and the chance to work with cutting-edge AI technology.

🎯 What You'll Do

  • Manage full engagement lifecycle from SOW review through closeout
  • Serve as primary customer point of contact, handle escalations and scope changes
  • Manage 5–8 concurrent technical engagements simultaneously
  • Coordinate with Solution Architects, AI Engineers, Sales, and Product teams

📋 Requirements

  • 5+ years of engagement or project management experience
  • Experience managing multiple concurrent technical engagements
  • Strong experience with enterprise customers and customer-facing communication
  • Experience with project management tools such as Linear, Jira, or Asana

✨ Nice to Have

  • PMP or similar project management certification
  • Experience in Professional Services or consulting
  • Experience with AI/ML or infrastructure engagements

🎁 Benefits & Perks

  • 🏖️ Flexible vacation
  • 🩺 Medical, dental, and vision coverage
  • 💰 401(k) plan
  • 📈 Equity
  • 📄 Life insurance
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