Tech Stack

Description

As a Ticketing/Client Services Supervisor at AXS, you will provide front-line support and relationship management for venue box offices nationwide, assisting with event configuration, troubleshooting technical issues, and mentoring junior staff.

Requirements

• High school diploma or equivalent (BA/BS preferred)
• 3+ years live event ticketing and event programming experience
• Problem-solving and decision-making in high-pressure environment
• Ability to multitask across multiple clients
• Proficiency with Microsoft Office (Word, Excel, Outlook)

Responsibilities

• Assist with event and promotion configuration for full-service clients
• Provide tech support and best practice advice to venue partners
• Develop relationships with venues to understand unique challenges
• Respond to client support requests and escalate complex issues
• Monitor incoming requests and assign tasks to junior staff