🛠 Tech Stack

💼 About This Role

You'll help customers onboard, adopt, and optimize the PagerDuty platform. Your work drives customer retention and product value realization. You'll collaborate with sales and support to create engagement strategies for high-risk accounts.

🎯 What You'll Do

• Assist customers with onboarding, configuration, and product adoption
• Partner with Sales to create engagement strategies
• Build relationships with decision-makers and lead strategic meetings
• Identify at-risk accounts using product data and analytics

📋 Requirements

• 3-5 years of customer-facing experience in Customer Support or Success
• Experience supporting a highly technical product
• Ability to use MySQL or BI tools for data analysis
• Experience onboarding new customers and creating enablement documentation