💼 About This Role

You'll lead a team of Customer Success Managers to drive customer adoption and value realization across enterprise segments. You'll shape customer relationships and ensure success, acting as an escalation point for key accounts. This role offers the opportunity to coach CSMs as trusted advisors and collaborate cross-functionally to deliver measurable business outcomes.

🎯 What You'll Do

• Manage, coach, and develop a team of Customer Success Managers across enterprise segments.
• Ensure strong execution of customer engagement across onboarding, adoption, value realization, and renewals.
• Establish consistent standards for success planning, customer health, and value delivery.
• Own customer health, adoption, and retention outcomes across the assigned portfolio.

📋 Requirements

• 8+ years of experience in Customer Success, Consulting, or SaaS roles.
• 3+ years of experience managing customer-facing teams in enterprise environments.
• Strong understanding of customer adoption, lifecycle management, and value realization.
• Experience engaging with senior customer stakeholders.

✨ Nice to Have

• Background in enterprise SaaS or technology companies.
• Experience with customer success platforms (e.g., Gainsight, Totango, ChurnZero).
• Certification in Customer Success (e.g., CCXP).

🎁 Benefits & Perks

• 🏖️ Flexible paid time off
• 🏥 Comprehensive healthcare coverage (medical, dental, vision, prescription drugs)
• 💰 401k with company contributions
• 👶 Generous caregiver and parental leaves
• 🎓 Open mentoring program for professional growth

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 60 min

🚩 Heads Up

• 10+ years of total experience required (8+ years in CS/Consulting/SaaS + 3+ years managing) may be excessive for a Senior Manager role