🛠 Tech Stack

💼 About This Role

You'll resolve disputes related to fraudulent activities and transactional issues at Banco Plata, a newly licensed bank in Mexico. Your work ensures fair and efficient resolutions while maintaining transaction integrity. This role offers a competitive compensation package and growth in the fintech sector.

🎯 What You'll Do

• Handle incoming disputes related to fraud or service issues.
• Investigate and analyze evidence to determine claim validity.
• Communicate with clients and stakeholders on dispute progress.
• Collaborate with fraud, legal, and compliance teams for coordinated resolution.

📋 Requirements

• Strong interest in claims resolution and fraud prevention.
• Excellent analytical and problem-solving skills.
• Ability to work in a dynamic environment under pressure.
• Quick knowledge acquisition ability.

✨ Nice to Have

• Experience with SQL.
• Intermediate Excel skills.
• Basic English proficiency.

🎁 Benefits & Perks

• 💰 Competitive salary with bonus (10,000 base + 12,000 bonus monthly)
• 🏖️ 12 vacation days
• 🎁 15 days Christmas bonus
• 🏥 Major medical expenses insurance
• 💼 Life insurance

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Initial HR Interview· 30 min
2. 2Technical Interview· 45 min
3. 3Team Fit Interview· 30 min