Description

You will lead a team of customer support representatives, providing coaching and handling escalated issues to ensure high-quality service. You'll support operational excellence and collaborate with operations, quality assurance, and compliance teams to continuously improve the customer experience at Robinhood.

Requirements

• Active FINRA Series 7 and Series 63; Series 9/10 or 24 preferred (or ability to obtain 9/10 within 120 days)
• Strong coaching and leadership skills
• Excellent written and verbal communication skills
• Proven ability to operate in a fast-paced, high-volume environment
• Strong analytical and problem-solving skills with attention to detail

Responsibilities

• Develop a team of customer experience representatives
• Provide ongoing coaching and performance feedback
• Handle escalated customer concerns and resolve complex issues
• Oversee daily operations including queue management and workforce coordination
• Monitor team performance metrics and drive continuous improvement