💼 About This Role

You'll join the Incident Management team to handle critical issues and customer complaints for Coupang Eats. Your core impact is ensuring service quality through rapid response and root cause analysis. You'll work with cross-functional teams to establish prevention policies and resolve disputes.

🎯 What You'll Do

• Respond to internal and external complaints and establish prevention measures
• Analyze and resolve critical issues for Coupang Eats services
• Manage policy for critical issue and abuse handling
• Monitor business service risks and develop risk management processes

📋 Requirements

• Bachelor's degree or higher
• 4+ years of CS consultation and complaint handling experience
• Experience in government affairs related to business problem resolution
• Ability to formulate rapid response strategies and field response

✨ Nice to Have

• Experience in retail, e-commerce, or logistics
• Fast decision-making and agile work style
• Excellent communication and planning skills

🎁 Benefits & Perks

• 🏖️ 정규직 (Permanent position)
• 💰 경쟁력 있는 보상 (Competitive compensation)
• ⏰ 탄력 근무 (Flexible schedule with occasional weekend work)
• 📈 성장 기회 (Career growth opportunities)

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1서류전형 (Document Screening)· 1 week
2. 2전화면접 (Phone Interview)· 30 min
3. 3대면(화상)면접 (In-person/Video Interview)· 1 hour
4. 4최종 합격 (Final Offer)· 1 week