🛠 Tech Stack

💼 About This Role

You'll manage a portfolio of Oktopost customers, driving retention through value-based partnerships. Your core impact will be securing renewals and identifying upselling opportunities as a trusted advisor. This role stands out with a flexible hybrid setup and comprehensive benefits.

🎯 What You'll Do

• Facilitate routine customer meetings and support partnerships.
• Cultivate long-term client relationships to enhance retention.
• Lead renewal processes for a diverse customer portfolio.
• Collaborate with Solutions Managers to address technical requests.

📋 Requirements

• 1-3 years of experience in customer-facing role.
• Exceptional presentation and communication skills.
• Strong organizational skills and ability to thrive under pressure.
• Experience working in SaaS environment.

✨ Nice to Have

• Familiarity with Salesforce.
• Knowledge of digital marketing and social media.

🎁 Benefits & Perks

• 💰 Competitive earnings: Base salary + commission.
• 📚 Professional growth: Formal learning & development programme.
• 🏖️ Flexible hybrid setup: 3 days in-office, Grand Rapids.
• 🏥 Private healthcare, 401k with employer match.
• 💼 $100 per month expense account.