Tech Stack

Description

You will serve as L2 support for technical issues across a mixed Mac and Windows environment, manage A/V systems, and drive IT process improvements. You'll work independently while collaborating with global IT teams to maintain high service levels.

Requirements

• 5+ years in IT Support or Workplace Technology
• 3+ years in an enterprise environment with 1000+ employees
• Hands-on experience with ServiceNow
• Proven experience with enterprise A/V and conferencing technologies
• Strong Mac and Windows configuration and troubleshooting skills

Responsibilities

• Serve as L2 support for Mac and Windows environments, with occasional L3 involvement
• Manage incidents, service requests, and problems in ServiceNow
• Perform root cause analysis on recurring and high-impact issues
• Ensure operational readiness of meeting rooms and collaboration systems
• Manage IT asset and inventory lifecycle