2d ago
VIP Experience Specialist
Berlin
$85k-$95k / year
full-timemid
๐ Tech Stack
๐ผ About This Role
You'll build the automated loyalty frameworks and backend systems that drive hyper-retention for top-tier users. You'll scale proactive engagement loops, shifting from reactive support to a systematic retention machine. You'll design VIP-specific product features by dictating strategy across Fraud, Support, and Product teams.
๐ฏ What You'll Do
- Build automated loyalty frameworks and backend systems.
- Scale proactive engagement loops for VIP retention.
- Design VIP-specific product features across teams.
- Drive strategy across Fraud, Support, and Product.
๐ Requirements
- 3+ years building and scaling VIP programs in high-growth tech.
- Deep expertise in CRM automation stacks and data-driven retention modeling.
- Experience in AdTech or high-volume gaming platforms (bonus but preferred).
โจ Nice to Have
- Previous experience in AdTech.
- Experience with high-volume gaming platforms.
๐ Benefits & Perks
- ๐ Equity in the company (Berlin-based employees).
- ๐ข Central Berlin Office with modern amenities.
- ๐ Transport subsidy.
- ๐ณ Breakfasts and lunches provided.
- ๐๏ธ Urban Sports Club membership.
๐จ Hiring Process
Estimated timeline: 2-3 weeks ยท AI estimate
- 1Recruiter Callยท 30 min
- 2Take-Home Taskยท 2 hours
- 3Technical Interviewยท 60 min
- 4Final Roundยท 45 min
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