2d ago

VIP Experience Specialist

Berlin

$85k-$95k / year

full-timemid

๐Ÿ›  Tech Stack

๐Ÿ’ผ About This Role

You'll build the automated loyalty frameworks and backend systems that drive hyper-retention for top-tier users. You'll scale proactive engagement loops, shifting from reactive support to a systematic retention machine. You'll design VIP-specific product features by dictating strategy across Fraud, Support, and Product teams.

๐ŸŽฏ What You'll Do

  • Build automated loyalty frameworks and backend systems.
  • Scale proactive engagement loops for VIP retention.
  • Design VIP-specific product features across teams.
  • Drive strategy across Fraud, Support, and Product.

๐Ÿ“‹ Requirements

  • 3+ years building and scaling VIP programs in high-growth tech.
  • Deep expertise in CRM automation stacks and data-driven retention modeling.
  • Experience in AdTech or high-volume gaming platforms (bonus but preferred).

โœจ Nice to Have

  • Previous experience in AdTech.
  • Experience with high-volume gaming platforms.

๐ŸŽ Benefits & Perks

  • ๐Ÿ“ˆ Equity in the company (Berlin-based employees).
  • ๐Ÿข Central Berlin Office with modern amenities.
  • ๐Ÿš— Transport subsidy.
  • ๐Ÿณ Breakfasts and lunches provided.
  • ๐Ÿ‹๏ธ Urban Sports Club membership.

๐Ÿ“จ Hiring Process

Estimated timeline: 2-3 weeks ยท AI estimate

  1. 1Recruiter Callยท 30 min
  2. 2Take-Home Taskยท 2 hours
  3. 3Technical Interviewยท 60 min
  4. 4Final Roundยท 45 min
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