Description

As a Supervisor de Embajadores, you will oversee field ambassadors, provide mentorship, ensure KPIs are met, and manage daily operations. You'll coordinate with other departments, analyze performance, and drive continuous improvement to help build a leading digital bank.

Requirements

• At least 1 year of supervisory experience, preferably in operations or sales
• Experience in face-to-face sales and/or customer service
• Ability to supervise teams across one or multiple cities
• Proactivity and efficient problem-solving skills
• Excellent communication and leadership skills

Responsibilities

• Accompany ambassadors in the field, providing mentorship and support
• Report and follow up to ensure ambassador goals and KPIs are met
• Supervise daily activities, ensuring compliance with policies
• Provide training and development to improve team skills
• Plan and coordinate team activities, assign tasks, and meet deadlines