💼 About This Role

You'll execute post-sale campaign setups and creative uploads as part of Liftoff's Operations team, working closely with global Account Management to deliver performance for customers across diverse sectors. You'll identify process improvements and ensure campaigns are set up for success. This role offers exposure to a fast-paced, AI-powered mobile marketing platform.

🎯 What You'll Do

• Launch campaigns and flag non-standard pitfalls
• Upload creative units and escalate issues
• Edit campaigns or creatives per Account Management requests
• Perform audits to ensure campaign success

📋 Requirements

• Attention to detail and organization
• Native Mandarin speaker
• Fluent written and spoken English
• Competent Microsoft Excel skills

✨ Nice to Have

• 1+ years customer support experience
• Incident and escalations management experience
• Commercial support or customer engagement experience

🎁 Benefits & Perks

• 🏖️ Equity and health/vision/dental benefits
• 💰 Competitive base salary with 10% target bonus
• 🏢 Onsite collaboration 2-3 days/week
• ✈️ In-person team gatherings quarterly
• 📈 Wellness stipends based on country

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Team Interview· 45 min